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How to reset my password?
Updated over a week ago

Forgot your password? No worries! Resetting your password for Match A Resident is a simple and secure process. Follow the steps below to regain access to your account.

Steps to Reset Your Password

Step 1: Go to the Login Page

  1. Visit the Match A Resident website: Open your web browser and go to www.matcharesident.com.

  2. Navigate to Login: Click on the "Login" button located at the top right corner of the homepage.

Step 2: Access the Password Reset Page

  1. Click on Forgot Password: On the login page, click on the "Forgot Password?" link located below the log in fields.

Step 3: Enter Your Email Address

  1. Provide Your Email: Enter the email address associated with your Match A Resident account in the provided field.

  2. Submit Request: Click on the "Submit" button to request a password reset.

Step 4: Check Your Email

  1. Open Your Email: Go to your email inbox and look for an email from Match A Resident with the subject line "Reset password instructions."

  2. Find the Reset Link: Open the email and click on the password reset link provided.

Step 5: Reset Your Password

  1. Enter New Password: You will be redirected to a password reset page. Enter your new password in the provided fields. Make sure your new password meets the security requirements.

  2. Confirm New Password: Re-enter your new password to confirm.

  3. Submit: Click on the "Confirm" button to complete the process.

Step 6: Log In with New Password

  1. Return to Login Page: After successfully resetting your password, return to the login page.

  2. Log In: Enter your email address and new password to log in to your account.

FAQs

Q: I didn’t receive the password reset email. What should I do? A: If you don't receive the email, check your spam or junk folder. If it's not there, ensure you enter the correct email address associated with your account. You can also request another reset or contact customer support for assistance.

Q: How secure is the password reset process? A: The password reset process is designed to be secure. The reset link is valid for a limited time, and you must confirm your identity by accessing your email.

Q: Can I change my password without using the "Forgot Password" feature? A: Yes, you can change your password from your account settings when logged in. Navigate to "Settings," then select "Password."

Q: What should I do if I continue to have trouble resetting my password? A: If you encounter any issues, please contact our support team for assistance.

Contact Support

If you have any questions or need further assistance, please contact our support team:

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