At Match A Resident (MAR), we take the integrity and accuracy of our information extremely seriously. We are committed to providing up-to-date and reliable information to support your residency application process. This article explains our refund policy and the efforts we undertake to ensure data accuracy.
Refund Policy
In our Terms and Conditions, our refund policy firmly states:
“There are NO REFUNDS OR CANCELLATIONS because what MAR offers is electronic information and not a physical product that can be returned.”
We take each refund request very seriously, but it is important to understand that due to the nature of our service, refunds are not available.
Commitment to Accurate Information
Direct Data Collection
An important part of our process is that we do not rely on any program websites or public databases to update our information, as they are often outdated, inconsistent, or inaccurate. Instead, we collect the information ourselves through a rigorous process:
Email Communication: We start by emailing all residency programs to gather their latest requirements and details.
Follow-Up Calls: Our trained team of Update Agents follows up each email with as many direct phone calls to the programs as necessary to verify and update all criteria.
This extensive updating process is time-consuming and requires significant effort, but it ensures that our information is as accurate and current as possible.
Discrepancies with Program Websites
While our information does not always match up with program websites, this does not mean the information is inaccurate. Program websites and public databases can often be outdated or contain inconsistent information. By directly contacting programs, we ensure the most reliable data for our users.
FAQs
Q: Why does MAR have a no refund policy? A: MAR provides electronic information, not a physical product that can be returned. Due to the nature of our service, refunds are not available as stated in our Terms and Conditions.
Q: How does MAR ensure the accuracy of its information? A: We collect information directly from residency programs through emails and follow-up phone calls by our trained Update Agents, ensuring the most accurate and up-to-date data.
Q: Why might MAR information differ from program websites? A: Program websites and public databases can be outdated or inconsistent. Our direct data collection process provides more reliable and current information.
Q: What should I do if I have concerns about the accuracy of MAR’s information? A: If you have any concerns, please contact our support team for clarification and assistance.
Contact Support
If you have any questions or need further assistance, please contact our support team:
Email: [email protected]
Phone: (858) 221-8510